Privacy Policy

1. Introduction

Pyxida ("we", "us", "our") is committed to handling personal information responsibly. This policy describes what data we collect, how we use it, and the rights available to individuals whose data we hold.

This policy applies to visitors of our website and to individuals who enquire about or enrol in our programmes. We operate from 273 Thanon Ladprao, Chom Phon, Chatuchak, Bangkok 10900, Thailand.

Questions about this policy or about how your data is used can be directed to [email protected].

2. Data We Collect

2.1 Information You Provide

• Name and email address (submitted via the contact form or during enrolment)
• Phone number (if provided voluntarily)
• Programme enquiry details and any message content you choose to include
• Payment information — processed by our payment provider and not stored by Pyxida directly

2.2 Information Collected Automatically

• IP address and browser type (collected via server logs)
• Pages visited and time spent on site (where analytics cookies are accepted)
• Cookie preference data (stored in your browser's local storage)

2.3 Legal Basis for Processing

• Consent — for marketing communications and analytics cookies
• Contractual necessity — to deliver programme services to enrolled learners
• Legitimate interest — to respond to enquiries and improve our website

2.4 Retention

Enquiry data is retained for up to 12 months from last contact. Learner programme records are retained for up to 3 years from programme completion. Analytics data is retained in anonymised form only.

3. How We Use Your Data

• To respond to your programme enquiry
• To manage your enrolment and deliver programme content
• To send administrative updates related to your programme
• To send programme news or updates — only where you have agreed to receive these
• To understand how visitors use our website so we can improve it

We do not sell personal data to third parties. We do not share your data with external organisations for their own marketing purposes.

4. Third-Party Services

We may use the following third-party services in connection with our website and programme delivery:

• Analytics tools (e.g. Google Analytics) — where you have accepted analytics cookies
• Email communication platforms — for responding to enquiries and sending programme updates
• Payment processors — for handling programme fees securely
• Video conferencing tools — for mentor check-in sessions in the Capstone programme

Each third-party service has its own privacy policy governing its handling of data. We select providers with reasonable data protection practices.

5. Data Protection Measures

• Data transmitted to and from this website is encrypted via HTTPS
• Access to personal data is limited to staff who require it to carry out their role
• We review access controls periodically and update them when roles change
• In the event of a data breach affecting your personal information, we will notify you without undue delay

6. Cookies

We use cookies for essential site functionality and, where you consent, for analytics purposes. You can manage your cookie preferences at any time via our Cookie Policy page. Rejecting non-essential cookies does not affect your ability to use the site.

7. Your Rights

Under applicable data protection law in Thailand (including the Personal Data Protection Act B.E. 2562) and where relevant, international standards, you have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data where we no longer have a lawful basis to retain it
• Withdraw consent for processing at any time (this does not affect processing carried out before withdrawal)
• Object to processing based on legitimate interest
• Request that processing of your data be restricted in certain circumstances
• Receive your data in a portable format where technically feasible
• Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9. Children's Privacy

Our programmes are intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. When we do, the revised version will be published on this page with an updated date. Continued use of our website following a policy change constitutes acceptance of the revised terms.